Shipping Guide

Chinatown and Surrey pick-up?

Chinatown pick-ups are usually ready about 2 hours after the order is placed (during opening hours) but please wait for your pick-up confirmation email. 

Surrey pick-up orders are delivered to Surrey on Wednesday and Sunday afternoon and will sometimes not be available for pick-up until the following day. Please wait for your pick-up confirmation email. 

No cold packs are needed for pick-up orders! We keep your order refrigerated/frozen until the point of pick-up.

No more cold packs!

As of March 2022, you no longer need to add cold packs to your shipped online orders. To understand more about this change, read here.

Shipping frozen or cold items?

Always make sure to choose a fast shipping option! 2-day shipping is the maximum for any orders that have perishable items. Slight thawing is likely to occur but since all products are Vegan, they’re fine to refreeze! Make sure to add an insulated shipping box to your order if you want to keep it extra safe, we will add in the amount of cold packs needed!

Shipping to the Greater Vancouver (including Fraser Valley) or Greater Victoria area?

We have a Flat Rate option for both of these areas: $12 for Vancouver and $15 for Victoria. This is usually a 1-day shipment with either FedEx Ground or UPS Standard. Please let us know if you have a preferred carrier.

Living remotely?

We ship all across Canada with Canada Post, however if your address is remote the shipping time might be longer. If you wish to order perishable items and the shipping time exceeds our 1-2 day recommendation, you would have to accept the risk of shipping outside of our guidelines. We also recommend including an insulated shipping box to make sure that your perishables are staying cold during a longer transit.

Shipping to the USA or international?

To get through customs promptly, top-tier shipping is required, therefore all International orders that have frozen or refrigerated items need to be shipped with either DHL Express or UPS Express. We highly recommend adding an insulated shipping box for all cold and frozen orders to make sure nothing is spoiled if there are delays with customs.

When will my order ship?

We only ship orders containing frozen and refrigerated items on Mondays and Tuesdays, with the exception of orders going locally (Greater Vancouver and Greater Victoria) which are also being shipped on Wednesdays. 

In some cases, we might be able to ship out orders on Wednesdays going beyond BC, if a top-tier shipping service is selected. Please contact our team at info@vegansupply.ca if you would like to get your order shipped on a Wednesday and we will look into options for you.

Dry orders are leaving our facilities Monday-Friday at 2 PM. Orders placed before 10 AM will get shipped out the same day with an exception for busy times such as sales. We cannot control what happens to orders once they leave our facilities - please check your tracking number for more information.

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