COVID-19 Updates

Last Updated April 2nd

Please keep an eye on this page for any updates to our operations during this challenging time.

Apr 2nd update: UPS in Greater Vancouver is experiencing significant delays, please do not select UPS for refrigerated orders in the Vancouver area. (We have not heard about problems in other areas, but please be aware.)

No major updates, other than to mention we are struggling to keep up with orders, so please expect delays. For Chinatown pick-up orders, we kindly request avoiding small orders at this time to avoid overloading our staff and resources, thank you for understanding.

  • Online Orders: no changes, but we are experiencing a huge surge in orders, so there may be some delays. Canada Post and UPS are also operating, although shipping guarantees no longer apply, so can't promise shipping times, although they seem to be operating normally - best choice is to select faster shipping than usual.
    -> The Meet In Yaletown Pick-Up option is currently suspended.
    -> The Surrey Pick-Up is still happening, and the Surrey store is planning to remain open for now, please see more details below on the Surrey store operations.
    -> The Chinatown store Pick-Up is still happening, but with limited hours to pick up: Saturdays, Sundays, Wednesdays & Thursdays from 10am - 2pm. (As usual, please wait for a confirmation email to notify you that your order is ready for pick up. You may come by any of those pick-up windows, and no need to tell us which.) Please avoid placing very small orders at this time, due to overall volume of orders which we're a bit backed up on.
  • Chinatown Store: operating online only, no exceptions.
  • Surrey Store: is open, Mon-Sat 11am-5pm, before noon is for elderly or high risk customers, after noon it's a limit of 3 customers at once, please avoid cash.

Thanks for checking in, again we'll update this page if anything changes.

Be safe out there!

- The Vegan Supply Team