COVID-19 Updates

Last Updated Sept 16th

Please revisit this page for updates to our operations during this challenging time. Information on this page supersedes any other info on our site!

Sept 16th update: Please see below for important Canada Post changes.
June 8th update: Chinatown store has resumed normal hours, pick-ups can come by any time during normal hours as well
June 1st update:
Updated Surrey retail hours, now open Sunday
May 21st update:
Updated Chinatown retail hours, extended to 12:30-6:30pm
May 17th update:
Emphasizing selecting faster shipping due than 'usual'.
May 11th update:
Our Chinatown retail store is reopening, see details below!
Apr 17th update:
Added note about US & International Orders
Apr 14th update:
Surrey store hours updated
Apr 9th update:
Chinatown store pick-up hours expanded and back to seven days a week! Will be open over Easter.
Apr 9th update #2: New Vancouver shipping option - $20 Same Day, please see FAQ for details.

Thank you for checking in! We're happy to be able to keep sending you your favourite vegan foods and items!

IMPORTANT: Sept 16th Canada Post Update: We've been alerted that ALL Canada Post deliveries will be an 'extra day' longer, beginning Sept 21st. This means a Canada Post delivery that normally takes 1 day, will now be 2 days. Or one that normally is 3 days is now 4 days - this is reflected in the shipping time estimate on the Checkout page (so 3 days means 3 days). Please select shipping accordingly, for all refrigerated orders UPS may be your best option at this time, hopefully this is temporary.

Otherwise, our update remain unchanged:

  • Online Orders: Canada Post and UPS are operating, although shipping guarantees no longer apply, so can't promise shipping times, and there have been unexpected delays in a number of areas - for refrigerated orders please select faster shipping than usual, aiming for 1-2 days total to accommodate potential delays with carriers.
    *For example, if normally UPS Expedited is selected, please chose UPS Saver or higher. Or if Canada Post Expedited is normally sufficient, please choose Canada Post Xpresspost. If there are delays, the higher priority packages will be delivered sooner.*
    Please see below for US & International orders.

    -> The Meet In Yaletown Pick-Up option is currently suspended.
    -> The Surrey Pick-Up during regular store hours.
    -> The Chinatown store Pick-Up during regular store hours.
  • Chinatown Store: we're back to our 'regular' hours, Mon-Fri 10-7, Sat-Sun 10-6, with safety restrictions such as 3 visitors allowed in the store at a time, more social distancing details at the store.
  • Surrey Store: is open, Mon-Sat 10am-6pm, Sun 11-5, the first hour is for elderly or high risk customers, after it's a limit of 3 visitors at once, please avoid cash, more social distancing details at the store.
  • Online US & International Orders: if ordering non-refrigerated items, please be aware long delays are possible. If ordering refrigerated items, delays are very possible, and with shipping guarantees suspended, we have no protection in the event of delays. We STRONGLY recommend selecting UPS Express, and in order to send these orders, please reply to the Order Confirmation email and state that you'll be willing to accept all risk and liability in the event of delays. At this time, as a small business, we can't take on this risk, apologies for the inconvenience. If these instructions aren't followed, we'll simply cancel and refund the order.

Thanks for reviewing our latest news, again we'll update this page if anything changes.

Be safe out there!

- The Vegan Supply Team