Our online team is operating out of our Chinatown store and we offer almost everything that can be found there, in our online store as well. By clicking ‘Shop By’ on the top of the page, you can browse through our store and all of the products we are carrying. You can also narrow your search down if you are looking for anything in particular. If there is anything that you are unable to find on our site, don’t hesitate to reach out! We do our best to accommodate special requests.  

Once you’ve found everything that you need, simply press the basket in the top right corner to get to your cart. Here you can review your products, adjust your cart, add add-ons and leave notes on your order. Press ‘Check Out’ when you’re ready to proceed to payment. 

On this page, add your shipping details and pick-up or shipping option (you will need to enter your address even though you want to pick up your order). When you’re ready - proceed to payment, we accept many different payment methods, including crypto currencies. Once your order is completed you will get a confirmation email!

Please scroll down to the shipping part of the FAQ to see our order fulfilment process and don’t hesitate to reach out if you have any questions!

We are sorry it is currently out of stock! Please check back soon or use our Back In Stock Notification feature which can be found on any item that is sold out, just watch for the tab on the right side of the page.

Our very 'Newest Items' are the ones listed on our main page and this is updated regularly whenever new products come in. Click here to browse our entire catalogue sorted by the most recent additions. Also, if you join our email list, we will keep you posted every couple weeks. Subscribing to our newsletter is easy and can be found near the bottom of the left menu.

It might be a bit overwhelming as there are a lot of options for browsing, and it's tricky listing upwards of 3,000 different items! We recommend clicking on each major category (Meat & Dairy Alternatives, Pantry, Sweets & Snacks, etc..) and at the top of the sub-menu is a 'Browse All' option. Select that for each and you'll get a more manageable list of products from each category.

There are a small range of items that are always exempt from discount codes such as gift cards and wholesale products.

Yes we do, see the top of our menu! Send us a note if you would like a physical copy of your gift card, otherwise, we will assume you are interested in an electronic version which will be emailed to you after you place the order. Physical cards can be purchased in our retail shop and can be used on our online store or in our Vancouver Chinatown shop.

After your first order you can create an account with us. It will save your mailing details but not your credit card information. This is not required but it will allow for a faster check-out process. Alternatively, you can go straight to the check-out page to complete your purchase.

All transactions are processed through Shopify. The methods of payment we accept are VISA, Mastercard and PayPal.

We ship nearly anywhere across Canada and around the world! You can get a quick and easy shipping estimate straight from the Cart page. After adding an item or two, simply enter your postal code and you will get rates from Canada Post and UPS. Shipping times will be listed on the Checkout page (you can continue shopping after viewing the Checkout page as well).

If you're in the Vancouver area, we also offer a few free Pick-Up locations (see below). Also note, we often reuse boxes and packing materials when shipping to minimize our impact.

Please refer to our Shipping Policy for more details.

We ship dry orders every day but orders placed on the weekend won’t be picked up until Monday as our courier pick-ups are Monday to Friday. Dry orders placed before 10am PST will be shipped the same day. 

We only ship orders with cold and frozen items on Mondays and Tuesdays (with some exceptions for Wednesdays for BC orders or upon request). Orders placed after 10am PST on Tuesdays may be shipped the following week. 

Note: During times with higher volumes than usual, such as sales, or during holidays these times may change. In case of a distributor shortage we will contact you, which might mean that your order takes longer to ship out. Please contact us if you are concerned about your order.

New lower-cost flat-rate shipping in the lower mainland! *Limited time only*  

For: West Van, North Van, Vancouver, Burnaby, Surrey, Delta, Richmond, Port Moody, Port Coquitlam, Cocquitlam, and Pitt Meadows
$9.99 (under 10lb inclusive of shipping packaging)
$14.99 (over 10 lb)

For: Maple Ridge, Langley, Mission, Abbotsford
$14.99 (under 10lb inclusive of shipping packaging)
$17.99 (over 10lb)

Free shipping over $199 still applies to all of the areas listed above.

Note: If your shipping address is within the areas listed above, but these rates do not show up for you, please contact us so we can look into it for you. 

Local Delivery and Free Shipping over $199 orders are sent with a local courier called Zipply. There is no clickable tracking link, but we do add the estimated delivery date for you on your shipping confirmation under the tracking number section. 

Zipply will send you a text with a live tracking link on the day of delivery when they're nearby!

Check the section below in the FAQ regarding ShipInsure.

We currently offer free shipping for orders over $199, in Greater Vancouver and Fraser Valley. 

Yes! We do weekly free pick-ups in Victoria on Thursdays at MeeT on Blanshard (between 3-5pm and 7-9pm). We also occasionally do a free pick-up in Duncan and Nanaimo, and a free pick-up in Squamish and Whistler. Keep an eye out on our socials and subscribe to our newsletter to get more information on when the pick-ups are happening. 

We currently offer two locations where you can pick up your order free of charge. 

In-Store Pick Up at our Chinatown Location (250 East Pender Street between Main & Gore).

Your order will typically be ready for pick-up two hours after it has been placed provided it is placed during business hours. If we have an increase in volume, during sales for example, it might take a little longer. Please wait for an email from us letting you know that your order is ready before attempting to pick up. Please contact us if you don’t receive a pick-up email!

In-Store Pick Up at our South Surrey Location (202-14016 32 Avenue at Elgin Corners)

All pick-up orders are fulfilled from our Vancouver (Chinatown) location and as such, it is our default pick up location. Should you wish to pick up your order from our Surrey location you will need to leave a note on your order, or email support@vegansupply.ca to inform them you order needs to go to Surrey.

Surrey pick up orders are transferred over to Surrey every Tuesday and Friday, so any orders placed by midnight the day prior to those days will go to Surrey the following day, otherwise they will go with the following transfer. You will get a confirmation email when your order is ready to pick up (typically Wednesday and Saturday morning). Our Surrey location is not open on Mondays/Tuesdays so orders cannot be picked up on those days.

Please contact us if you have any questions! 

Not a problem! Just place the order as you would for yourself and include a note (or send a separate note) letting us know who to expect for your pick-up. Please have the Order # handy to make the pick-up process seamless.

My order was delivered damaged 

Please make your claim with Order Protection shipping insurance. You can find more information on this in the section below regarding Order Protection. Please note that we are unable to give compensation for damaged items on orders where Order Protection has been omitted. 

My frozen items are thawed 

Some thawing is likely to happen when shipping frozen items, especially in the summer. Refreezing thawed items are in most cases fine as all products are vegan. Please let us know if you are uncomfortable with consuming any of your thawed items and we will look into what we can do for you! 

I received the incorrect item

Please make your claim with Order Protection shipping insurance. You can find more information on this in the section below regarding Order Protection.

If you didn't have Order Protection selected on your order, please send us an email to info@vegansupply.ca with a photo of the incorrect product and we will look into what we can do for you. Please note that we wont be able to give a full refund or send a replacement in cases where Order Protection was opted out.

Yes! We are shipping with Canada Post all over Canada, but if your address is remote, the shipping time might be longer. If you wish to order perishable items and the shipping time exceeds our 1-2 day recommendation, you would have to accept the risk of shipping outside of our guidelines. We also recommend including an insulated shipping box to make sure that your perishables are staying cold during a longer transit.

As of March 2022, customers no longer need to add cold packs to perishable orders. We will make sure that the right amount of cold packs will be added to your order! If you want to keep your order extra cold, please add an insulated box or click the ‘Extra cold’ add-on to your order. For a larger order or an order shipping far or to the US, we recommend the insulated box! Don’t hesitate to contact us if you are concerned about your order. 

We’ve partnered with ShipInsure, a package protection to provide our customers with the best possible delivery experience. ShipInsure offers low-cost shipping protection to safeguard your package in case it gets lost, stolen, or damaged during transit.  

If you experience an issue with your order, please file a claim with the ShipInsure team here.

To protect your order, make sure ShipInsure is toggled on from the cart page.

In your cart, there is a toggle to turn Shipinsure on or off. Turn on Shipinsure to purchase insurance for your order! If you have protection turned on, you will see it appear as a line item during the checkout.

Click here to file a claim.

Please note that you’ll only be able to file a claim if you purchased ShipInsure
when placing your order.

If you chose not to purchase ShipInsure at checkout, and you have an issue
with your order, you’ll need to contact our customer service team. You can contact us
by emailing support@vegansupply.ca

Lost - stuck in transit  

Domestic: The issue must be filed after 7 days rom the last shipping update.

International: The issue must be filed after 14 days from the last shipping update.

Stolen - marked as delivered

The issue must be filed after 2 business days from date of delivery, provided there is no photo evidence of the delivery. 

Damaged

The issue must be filed with photos of the damaged package and item(s) within 14 days from when the order was marked delivered.

Yes, we have two retail stores for you to visit!

Our Vancouver Chinatown retail store opened June 27th, 2017 and is located at 250 E Pender Street (between Main & Gore). Retail hours are:

• Monday to Friday: 10am to 7pm
• Saturday and Sunday: 10am to 6pm
• Holiday Hours are announced on Google.

Our South Surrey retail store opened August 26th, 2018 and is located at #202-14016 32nd Avenue (Elgin Corners). Retail hours are:

• Monday and Tuesday: Closed
• Wednesday to Friday: 11am to 7pm
• Saturday and Sunday: 11am to 6pm
• Holiday Hours are announced on Google.

The items listed online generally reflects what is in-store at our Chinatown shop. Please note that our Surrey store is smaller and has a smaller selection and quantites but also has some unique items as well!