• Q - What Does 'May Contain...' Mean In The Ingredients List?
  • Q - Do You Sell In Bulk?
  • Q - Do You Sell To Retailers And Food Service Establishments - AKA Wholesale?
  • Q - I Make a Vegan Product, Would You Be Interested In Selling It?
  • Q - Will You Be Carrying Just Egg or Impossible Burgers?
  • Q - Are You Hiring?
  • Q - Who Are We?
  • Q - I have a special request, will you be able to help me?
  • Q - Do You Have a Quick Walk-Through For Shopping On VeganSupply.ca?
  • Q - The Item I'm Looking For Is Out Of Stock. When Will You Have More?
  • Q - How Can I Find Out What Your Newest Items Are?
  • Q - What is an Efficient Way to Browse the Site?
  • Q - My Coupon/Discount Code Does Not Apply to Some Items
  • Q - Do You Have Gift Cards?
  • Q - Do I Need To Set Up Some Kind Of Vegan Supply Account?
  • Q - How Do You Process Payments?
  • Q - Where Do You Ship To?
  • Q - What If I'm Ordering Cold/Frozen Items?
  • Q - How Quickly Do You Ship Orders?
  • Q - What about shipping insurance with Order Protection?
  • Q - Do you offer free shipping?
  • Q - Do You Have Any Pick-Up Locations Outside of the Vancouver Area?
  • Q - How Do The 'Free Pick-up' Locations Work?
  • Q - Can Someone Else Pick Up My Order?
  • Q - I’m not happy with my order! What should I do?
  • Q - I live remotely, can I still place an online order to be shipped to me?
  • Q - What About Cold Packs?
  • Q - What is Order Protection?
  • Q - How do I purchase Order Protection?
  • Q - How do I file a claim with Order Protection?
  • Q - What does Order Protection Cover?
  • Q - How long does it take for my claim to get resolved?
  • Q - I didn't add Order Protection to my order, but I need to make a claim.
  • Q - How long do I have to make a claim?
  • Q - Do You Have A Physical Shop I Can Visit In Person, And What Are The Locations & Hours?
  • Q - Are Items Listed Online All Available In-Store?

General Topics

Q - What Does 'May Contain...' Mean In The Ingredients List?

Some items have warning labels like 'May Contain Traces of Dairy'. These refer to traces of an allergen, the residue of which may remain as a contaminant on production machinery between batches. For example: A chocolate factory where they produce dairy and dark chocolate. These items are still considered vegan by most (including vegan certification organizations like The Vegan Society and Vegan.org), as they're not intentionally added to the product, and are usually in very trace amounts (if at all) which could be of concern for people with specific allergies, but not actually intended for the final product.

Q - Do You Sell In Bulk?

We do offer a few items with Case discounts. If you're interested in larger quantities of a product, please get in touch.

Q - Do You Sell To Retailers And Food Service Establishments - AKA Wholesale?

Yes! We offer Wholesale pricing on a wide range of brands to other businesses. Please head to our Wholesale & Distribution page for more info or to apply for an account.

Q - I Make a Vegan Product, Would You Be Interested In Selling It?

There's only one way to find out: contact us! We love connecting with other vegan entrepreneurs and vendors.

Q - Will You Be Carrying Just Egg or Impossible Burgers?

These are controversial products, given that they were both tested on animals by their respective companies. As a company guided by vegan ethics, and opposed to animal testing, we are not carrying these items. Please enjoy the wide range of burgers and egg replacement we carry!

Q - Are You Hiring?

Please visit our Careers page to find out!

Q - Who Are We?

Jason Antony is the owner of Vegan Supply as well as co-owner of the MeeT restaurants here in Vancouver. Our small team is a dedicated group of vegans who want to get you amazing vegan food and products! Check out our About Us page for more.

Q - I have a special request, will you be able to help me?

Yes! Whether you need a gift basket, are looking to buy a larger amount of a product or looking for something that we aren’t currently carrying - we will do our best to accommodate you. Send an email to info@vegansupply.ca with your request and we will look into how we can help you!

Online Shopping

Q - Do You Have a Quick Walk-Through For Shopping On VeganSupply.ca?

Our online team is operating out of our Chinatown store and we offer almost everything that can be found there, in our online store as well. By clicking ‘Shop By’ on the top of the page, you can browse through our store and all of the products we are carrying. You can also narrow your search down if you are looking for anything in particular. If there is anything that you are unable to find on our site, don’t hesitate to reach out! We do our best to accommodate special requests.  

Once you’ve found everything that you need, simply press the basket in the top right corner to get to your cart. Here you can review your products, adjust your cart, add add-ons and leave notes on your order. Press ‘Check Out’ when you’re ready to proceed to payment. 

On this page, add your shipping details and pick-up or shipping option (you will need to enter your address even though you want to pick up your order). When you’re ready - proceed to payment, we accept many different payment methods, including crypto currencies. Once your order is completed you will get a confirmation email!

Please scroll down to the shipping part of the FAQ to see our order fulfilment process and don’t hesitate to reach out if you have any questions!

Q - The Item I'm Looking For Is Out Of Stock. When Will You Have More?

We are sorry it is currently out of stock! Please check back soon or use our Back In Stock Notification feature which can be found on any item that is sold out, just watch for the tab on the right side of the page.

Q - How Can I Find Out What Your Newest Items Are?

Our very 'Newest Items' are the ones listed on our main page and this is updated regularly whenever new products come in. Click here to browse our entire catalogue sorted by the most recent additions. Also, if you join our email list, we will keep you posted every couple weeks. Subscribing to our newsletter is easy and can be found near the bottom of the left menu.

Q - What is an Efficient Way to Browse the Site?

It might be a bit overwhelming as there are a lot of options for browsing, and it's tricky listing upwards of 3,000 different items! We recommend clicking on each major category (Meat & Dairy Alternatives, Pantry, Sweets & Snacks, etc..) and at the top of the sub-menu is a 'Browse All' option. Select that for each and you'll get a more manageable list of products from each category.

Q - My Coupon/Discount Code Does Not Apply to Some Items

There are a small range of items that are always exempt from discount codes such as gift cards and wholesale products.

Q - Do You Have Gift Cards?

Yes we do, see the top of our menu! Send us a note if you would like a physical copy of your gift card, otherwise, we will assume you are interested in an electronic version which will be emailed to you after you place the order. Physical cards can be purchased in our retail shop and can be used on our online store or in our Vancouver Chinatown shop.

Q - Do I Need To Set Up Some Kind Of Vegan Supply Account?

After your first order you can create an account with us. It will save your mailing details but not your credit card information. This is not required but it will allow for a faster check-out process. Alternatively, you can go straight to the check-out page to complete your purchase.

Q - How Do You Process Payments?

All transactions are processed through Shopify. The methods of payment we accept are VISA, Mastercard and PayPal.

Online Orders, Shipping & Free Pick-Up Location Info

Q - Where Do You Ship To?

We ship nearly anywhere across Canada and around the world! You can get a quick and easy shipping estimate straight from the Cart page. After adding an item or two, simply enter your postal code and you will get rates from Canada Post and UPS. Shipping times will be listed on the Checkout page (you can continue shopping after viewing the Checkout page as well).

If you're in the Vancouver area, we also offer a few free Pick-Up locations (see below). Also note, we often reuse boxes and packing materials when shipping to minimize our impact.

Q - What If I'm Ordering Cold/Frozen Items?

Please refer to our Shipping Policy for more details.

Q - How Quickly Do You Ship Orders?

We ship dry orders every day but orders placed on the weekend won’t be picked up until Monday as our courier pick-ups are Monday to Friday. Dry orders placed before 10am PST will be shipped the same day. 

We only ship orders with cold and frozen items on Mondays and Tuesdays (with some exceptions for Wednesdays for BC orders or upon request). Orders placed after 10am PST on Tuesdays may be shipped the following week. 

Note: During times with higher volumes than usual, such as sales, or during holidays these times may change. In case of a distributor shortage we will contact you, which might mean that your order takes longer to ship out. Please contact us if you are concerned about your order.

Q - What about shipping insurance with Order Protection?

Check the section below in the FAQ regarding Order Protection.

Q - Do you offer free shipping?

We currently offer free shipping for orders over $199, in Greater Vancouver and Fraser Valley. 

 

Q - Do You Have Any Pick-Up Locations Outside of the Vancouver Area?

Yes! We do weekly free pick-ups in Victoria on Thursdays at MeeT on Blanshard (between 3-5pm and 7-9pm). We also occasionally do a free pick-up in Duncan and Nanaimo, and a free pick-up in Squamish and Whistler. Keep an eye out on our socials and subscribe to our newsletter to get more information on when the pick-ups are happening. 

Q - How Do The 'Free Pick-up' Locations Work?

We currently offer two locations where you can pick up your order free of charge. 

In-Store Pick Up at our Chinatown Location (250 East Pender Street between Main & Gore).

Your order will typically be ready for pick-up two hours after it has been placed provided it is placed during business hours. If we have an increase in volume, during sales for example, it might take a little longer. Please wait for an email from us letting you know that your order is ready before attempting to pick up. Please contact us if you don’t receive a pick-up email!

In-Store Pick Up at our South Surrey Location (202-14016 32 Avenue at Elgin Corners)

All pick-up orders are fulfilled from our Vancouver (Chinatown) location and as such, it is our default pick up location. Should you wish to pick up your order from our Surrey location you will need to select "Shipping" first, enter your information, and then select "Pick up: Surrey Store". If you missed this step, just shoot us an email to info@vegansupply.ca and we will reroute your order accordingly. Surrey pick up orders are transferred over to Surrey every Wednesday, so any orders placed before 10AM on these days will go to Surrey the same day, otherwise they will go with the following transfer. You will get a confirmation email when your order is ready to pick up (typically Thursday morning). Please contact us if you have any questions! 

Q - Can Someone Else Pick Up My Order?

Not a problem! Just place the order as you would for yourself and include a note (or send a separate note) letting us know who to expect for your pick-up. Please have the Order # handy to make the pick-up process seamless.

Q - I’m not happy with my order! What should I do?

My order was delivered damaged 

Please make your claim with Order Protection shipping insurance. You can find more information on this in the section below regarding Order Protection. Please note that we are unable to give compensation for damaged items on orders where Order Protection has been omitted. 

My frozen items are thawed 

Some thawing is likely to happen when shipping frozen items, especially in the summer. Refreezing thawed items are in most cases fine as all products are vegan. Please let us know if you are uncomfortable with consuming any of your thawed items and we will look into what we can do for you! 

I received the incorrect item

Please make your claim with Order Protection shipping insurance. You can find more information on this in the section below regarding Order Protection.

If you didn't have Order Protection selected on your order, please send us an email to info@vegansupply.ca with a photo of the incorrect product and we will look into what we can do for you. Please note that we wont be able to give a full refund or send a replacement in cases where Order Protection was opted out.

Q - I live remotely, can I still place an online order to be shipped to me?

Yes! We are shipping with Canada Post all over Canada, but if your address is remote, the shipping time might be longer. If you wish to order perishable items and the shipping time exceeds our 1-2 day recommendation, you would have to accept the risk of shipping outside of our guidelines. We also recommend including an insulated shipping box to make sure that your perishables are staying cold during a longer transit.

Q - What About Cold Packs?

As of March 2022, customers no longer need to add cold packs to perishable orders. We will make sure that the right amount of cold packs will be added to your order! If you want to keep your order extra cold, please add an insulated box or click the ‘Extra cold’ add-on to your order. For a larger order or an order shipping far or to the US, we recommend the insulated box! Don’t hesitate to contact us if you are concerned about your order. 

Order Protection Shipping Insurance

Q - What is Order Protection?

OrderProtection.com covers your order for every major issue that can occur during
shipping. Your order will be protected against loss, damage, theft, wrong items,
defective items and missing items.


If something goes wrong during shipping, you can quickly file a claim in a few clicks.
You'll receive a refund or reshipment if your claim is approved.


To protect your order, make sure Order Protection is toggled on in your cart.

Q - How do I purchase Order Protection?

In your cart, there is a toggle to turn Order Protection on or off. Turn on Order
Protection to purchase protection for your order! If you have protection turned on, you
will see it appear as a line item during checkout.

Q - How do I file a claim with Order Protection?

Click here to file a claim.

Please note that you’ll only be able to file a claim if you purchased Order Protection
when placing your order.

Q - What does Order Protection Cover?

OrderProtection.com covers your order for loss, damage, theft, wrong items,
defective items and missing items.

Q - How long does it take for my claim to get resolved?

You’ll typically get a response within an hour, and most claims are resolved that same
day. OrderProtection.com has 24/7 support staff so you can expect responses and
communication around the clock.

Q - I didn't add Order Protection to my order, but I need to make a claim.

If you chose not to purchase Order Protection at checkout, and you have an issue
with your order, you’ll need to contact our customer service team. You can contact us
by emailing support@vegansupply.ca

Q - How long do I have to make a claim?

You can submit a claim up to 30 - 45 days from the date you placed your order depending
on the claim type. We recommend you make the claim as soon as possible as many claim types require photos and are easier to resolve if placed sooner. 

Retail Stores

Q - Do You Have A Physical Shop I Can Visit In Person, And What Are The Locations & Hours?

Yes, we have two retail stores for you to visit!

Our Vancouver Chinatown retail store opened June 27th, 2017 and is located at 250 E Pender Street (between Main & Gore). Retail hours are:

  • Monday to Friday: 10am to 7pm
  • Saturday and Sunday: 10am to 6pm
  • Holiday Hours are announced on Google.

Our South Surrey retail store opened August 26th, 2018 and is located at #202-14016 32nd Avenue (Elgin Corners). Retail hours are:

  • Monday and Tuesday: Closed
  • Wednesday to Friday: 11am to 7pm
  • Saturday and Sunday: 11am to 6pm
  • Holiday Hours are announced on Google.

Q - Are Items Listed Online All Available In-Store?

The items listed online generally reflects what is in-store at our Chinatown shop. Please note that our Surrey store is smaller and has a smaller selection and quantites but also has some unique items as well!